Hi, I’m Franco Musso.
A freelance solution architect and Power Pages specialist with 20 years in the Microsoft ecosystem — the last ten architecting portals that serve hundreds of thousands of people a month.
- Microsoft ecosystem
- 20 years
- Architecting portals
- 10 years
- Monthly portal users
- Hundreds of thousands
- Longest client
- Over a decade
What I bring
Experience, lessons learnt and technical depth — plus the things that make projects actually land.
- Vision
- Stamina
- Unrelenting optimism
- Design thinking
- Creative problem solving
- People skills
- Commercial awareness
He instantly adds value through his warmth, superlative skill and genuine passion for seeing others develop.
Business
I’m in business too. My success hinges on yours.
Let’s get something clear. Unlike faceless corporations, I’ve got skin in the game. I’m with you for the long haul, not just the sales pitch.
I pride myself on repeat business and lasting relationships. True partnerships. I have a roster of loyal customers who’ve kept me on as their trusted adviser long after go-live — some for over a decade.
Working with me
Driven, proactive organisations looking to punch above their weight.
My clients are leaders, teams and IT functions who see digital transformation as a meaningful investment in the future, not a box-ticking exercise. I’ll help you realise that ambition, minimise time to value, and drive adoption through inclusion, user-centred design and effective training.
- Walkthrough
Your identity and strategic goals.
- Impartial audit
Your system requirements — and the strengths of the platform as a whole, so you understand the ecosystem you’re buying into and no easy wins get missed.
- Play to the platform’s strengths
Two decades of lessons learnt and hard-won advice on the pitfalls to steer clear of — instead of reinventing the wheel.
I specialise in extending CRM systems with intelligent customer self-service portals. They increase capacity, freeing up service staff and subject matter experts to focus on value-adding work rather than answering “hi, just checking where my case is up to”.
They close the gap between your business processes and your customers’ input, removing costly bottlenecks while improving transparency and multiplying the return on your CRM investment.
Increasingly, that means AI in the mix — Azure AI Search, natural-language querying, and self-service journeys that hide deep data-model complexity behind interfaces people actually enjoy using.
Personal
Proud Dad of four daughters. Lifelong learner. Citizen developer at heart.
When I’m not at the beach, on a coastal drive, cooking up a storm or singing and dancing terribly at a music festival, I’m working on passion projects and pushing the boundaries of Microsoft’s Power Platform and Claude Code.
As a parent with a customer-facing background in training, I have a genuine passion for empowering others.
Let’s empower your workforce, thrill your customers and exceed your goals.
If that sounds like the kind of partnership you’re after, get in touch — or email me directly.